THE VIGNETTE DIFFERENCEBefore we recommend, we listen
Expertise & experience makes us great. Listening to you & your customers makes us better.
How we listen and work with you
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Phase I
We’re here to help you reflect on all you’ve learned and accomplished to date and we’re here to help you dream about bigger horizons. Phase I is about understanding where you are in your organization’s journey. We take a look at your strategic plan and we join in on customer calls to understand how you are interacting with your customers. We aim to understand your products’ nuances and the needs of your customers.
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Phase II
In this phase we are looking to understand how much support your customers need and how your organization can currently meet those needs. A thorough review of current internal and external support is conducted and easy improvements are made. Your customers should notice the impact of working with us.
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Phase III
The focus in the last phase is to listen to you and to your customers a little bit more and it includes a review of your value proposition. The goal is to use that knowledge to put together a game plan to develop your internal capabilities to meet your customer needs and support your value proposition. This phase is crucial as we revisit your strategic plan and make further recommendations for 1-5 years which allow you to begin to fully execute with a renewed focus and grow.
Why this approach?
The 3-phase approach is about helping define areas of opportunity in your commercialization plan while keeping your customers top of mind, with an integrated market access strategy. The goal of the 3-phase approach is to understand what current strategies are in place and how adjustments can be made in order to help you and your organization achieve short and long-term goals, along with new customer growth. You and your brand will evolve too.